IT Support · Moray & Remote

Enterprise IT expertise. Built for your business.

No hidden fees. No confusing contracts. Just reliable IT support from a senior engineer — keeping your business running.

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10+
Years experience
< 4h
Response time
30-day
Rolling contract
What we do

Full-spectrum IT support

From day-to-day helpdesk to long-term IT strategy — one engineer who knows your business.

Security & Endpoint Management

Monitoring, patch management, endpoint protection, and policy enforcement across all your devices.

Network & Cloud Management

Network design, cloud platforms (Azure, VMware), Meraki infrastructure, and ongoing management.

Microsoft 365 & Productivity

Email, Teams, SharePoint, licensing, migrations, and day-to-day M365 support.

Remote & On-Site Support

Fast remote helpdesk response plus on-site visits across Moray and surrounding areas.

IT Procurement

Hardware sourcing, device setup, vendor management, and full lifecycle planning.

Compliance & Documentation

IT policy creation, regulatory requirements, and audit-ready documentation for your business.

AI Automation

Automate repetitive business tasks — from email triage and document processing to workflow triggers — using practical, tailored AI tools.

New offering

AI Automation
for small business.

Practical AI that saves your team hours each week — not a research project, but working automations deployed in your existing tools.

No AI expertise needed
We handle the technical setup. You get the time savings.

  • Works with M365, Google Workspace & more
  • Fixed-price scoping, no surprises
  • Ongoing support as your needs evolve
Discuss your automation

Email Triage & Drafting

Route incoming emails automatically, draft replies for common queries, and flag urgent messages — so your inbox works for you.

Document Processing

Extract data from invoices, contracts, and forms. Automatically populate spreadsheets or accounting systems without manual re-keying.

Scheduling & Follow-ups

Automate appointment reminders, project follow-ups, and recurring task notifications — reducing admin overhead for your team.

Connected Workflows

Link your existing tools (M365, CRM, accounting) with automated triggers — no code required, just smart configuration.

Quick-Win Automations

Identify the highest-impact repetitive tasks in your business and deploy targeted automations that pay for themselves quickly.

AI Assistant Setup

Deploy a secure, business-specific AI assistant trained on your own data — answering staff and customer questions accurately.

Why DW Technical

Senior skills.
Local accountability.

Our engineers bring 10+ years of enterprise IT experience and offer that expertise directly to growing businesses in and around Moray.

Certifications
Cisco CCNAMicrosoft MTAzureVMwareMerakiMDM

Senior Engineer, Not a Helpdesk

You get direct access to a qualified engineer, not a first-line support ticket queue. Your issues are resolved by someone who understands the full stack.

Based in Moray

Local knowledge, fast on-site response across the region, and personal relationships — you're not just another account number.

No Long Tie-Ins

30-day rolling contracts. If we're not the right fit, you can leave. We earn your business every month.

Pricing

Transparent pricing

Simple, honest IT support. No hidden fees, no confusing contracts.

BASIC
£500/ mo

For small businesses needing dependable remote support.


  • Remote helpdesk (business hours)
  • Endpoint monitoring & management
  • Security patching & updates
  • Microsoft 365 support
  • 4-hour response time
  • Monthly IT health report
Get started
Most PopularSTANDARD
£1,000/ mo

For growing businesses wanting proactive IT management.


  • Everything in Basic
  • Proactive monitoring & alerts
  • Network & cloud management
  • Vendor & licence management
  • 2 on-site visits / month
  • 2-hour response time
  • Quarterly IT strategy review
Get started
PREMIUM
£2,000/ mo

For businesses needing comprehensive, always-on IT.


  • Everything in Standard
  • Dedicated senior engineer
  • Policy & compliance management
  • 24/7 emergency cover
  • Unlimited on-site visits
  • 1-hour response time
  • Full IT strategy & roadmap
Contact us
Optional Add-ons
Azure MigrationOne-off project
Extra On-Site Visits£50 / visit
After-Hours Engineer TimeHourly rate
Staff IT TrainingHalf / full day
New Site IT SetupFixed-price project
AI Automation SetupFrom £750

All plans run on a 30-day rolling basis. No lock-in — get in touch to discuss what's right for your business.

Get in touch

Ready to talk?

No commitment. Just a conversation about your IT needs.

Moray, Scotland
Mon–Fri, 9am–5pm

dw@dwtechnical.com
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